Precision1

All products are covered by the official 24-month warranty. To request warranty service, please contact customer service, who will provide precise instructions on how to proceed, depending on the brand. All products on the site are new and authentic; they come with instruction manuals, warranty certificates, and original packaging.

We accept online payments via:
- Credit or Debit Cards (MasterCard, Maestro, American Express, VISA);
- PayPal including 3-installment payments;
- Cash on Delivery;
- Klarna.

Order and receive in just 24/48 business hours.
We offer free shipping throughout Italy via GLS or Bartolini courier.
Shipments are prepared within 24 hours of the order and usually arrive within one business day.

Orders placed between Friday after 4:00 PM and Sunday, or on public holidays, will be processed starting from Monday, or the next working day.

You will be constantly informed about the shipment's progress via email directly from the courier.

For Calabria and the Islands, an additional 24 hours should be allowed.

Possible Delays: During sales, promotions, or holiday periods, order processing times and shipments may experience delays. Our team is always available to assist you in these cases.

N.B. Couriers do not operate on weekends and public holidays.

Return and Refund Policy
Not satisfied with your purchase? No problem! We're here to help. We accept returns or exchanges within 14 days of receiving your order. You can opt for a size exchange, store credit, or a refund to the original payment method. For cash-on-delivery payments, you will need to provide an IBAN for the refund.

Return Conditions:

• Returned products must be in their original condition, with tags attached, and placed in their original packaging or similar, well-sealed packaging.
• They must not show signs of wear, odors, or alterations.
• Non-compliant returns will be refused and sent back to the customer at their expense.
  

Più Ottica may refuse returns that do not meet our criteria. In such cases, the products will remain in our warehouses until collected by the customer.

How to Make a Return:
Write to info@piuottica.it or contact us on WhatsApp at +39 345 269 9738, providing:

• First and last name
• Order number
• Details of the return and desired refund type: store credit or refund.
  

Costs and Processing Times:

• Shipping for returns or exchanges is at the customer's expense and is processed within 4/5 business days.
• Refunds are processed after verifying the returned item, generally within 10 business days. Original shipping and cash-on-delivery fees are non-refundable.
  

Refused Returns:
Più Ottica reserves the right to refuse returns that do not comply with the conditions listed above.